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Waimakariri District Council Turns Focus to Community Need

There have been significant changes and adjustments made by all of us in the united fight against COVID-19.

We understand that many residents are concerned about paying bills and we want to provide some relief and options when it comes to rates.

There are a number of ways we can help - including deferring payment. Give our team a call on 0800 965 468 or email rates@wmk.govt.nz to talk through the options available. More info on how we can help is available here.

Council staff are looking closely at our Draft Annual Plan 2020/21 (the document which sets budgets and in turn rates for the coming year) to see if there are any changes we can make to defer projects or reduce spending to bring any increases to as low a level as possible.

Our Draft Annual Plan 2020-2021 is currently out for consultation and we want to hear from you. We’ve extended this until Tuesday 14 April to give residents additional time to provide their feedback.

If you have any concerns, feedback or thoughts you can share these at waimakariri.govt.nz/letstalk. The Council will review the revised budgets and your feedback before setting rates for the coming year 2020/21.

We now have an Emergency Operations Centre (EOC) up and running in the District. This is focusing on connecting people who need help and support to the right service.

We are working with local support agencies, staff, volunteers and businesses to make sure that vulnerable people have what they need to get through the Level 4 lockdown. We can help with things like delivering groceries, picking up medicines, can arrange a buddy to check in with you by phone, connect you to a specialist help service or help with financial advice.

So if you are, or know anyone who is, vulnerable, isolated or struggling during the lockdown please call the helpline on 0800 24 24 11 or our Customer Services team on 0800 965 468.

We are here to help. You can contact us in a number of ways:


Just a reminder too that even though the roads are quieter, treat them as you normally would. Stay focused on the task at hand and follow the road rules.

Please stay home, follow the rules, be kind and take care of each other.

Support for families:

Locally there are people who can help:

  • Presbyterian Support 03 313 8588
  • Age Concern Canterbury 0800 80 33 44.

Local food banks:





Business Support:


Temporary Accommodation:

  • For help to self-isolate if you can’t in your own homes or are travellers visiting New Zealand and do not already have suitable self-isolation accommodation arranged. You can find out more at temporaryaccommodation.mbie.govt.nz/covid-19/


National helplines:

  • There is a dedicated Healthline 0800 number for COVID-19 health advice and information - 0800 358 5453. This is supported by online at covid19.govt.nz. For other health related issues call 0800 611 116
  • ‘Need to talk?' service on 1737 to talk with a trained counsellor
  • Mental Health Crisis Line phone or text 7174 Available 24 hours
  • Youthline 0800 376 633 or free text 234. Their website also has a web chat facility youthline.co.nz


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